BYD Australia Customer Support & Contacts

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This page brings together the key contact details, warranty claim pathways, and service information for BYD vehicles in Australia. It is an independent, unofficial guide compiled from publicly available sources and a compiled dataset (October 2026). Trim names, specifications, and prices reflect that dataset and may have changed — every figure and detail must be confirmed with an authorised BYD dealer or on the official BYD Australia website.

The contacts and processes described here apply to BYD Automotive Australia Pty Ltd (operating through EVDirect Pty Ltd), the corporate entity responsible for BYD vehicles in Australia. For the most current information, always consult an authorised BYD dealer or visit bydautomotive.com.au.

Contents

National Customer Care Contacts

BYD Automotive Australia operates a national Customer Care Centre that handles enquiries about vehicles, warranty, service, and general information. The details below are sourced from the official contact page at bydautomotive.com.au/contact-us and must be confirmed with BYD Automotive Australia if any discrepancy arises.

Contact TypeDetails
Customer Care Hotline1800 888 293
Roadside Assistance1800 293 288
Service Enquiries (email)bydservice.au@byd.com
General Business (email)info.au@byd.com
Operating HoursMonday to Friday, 9:30 am to 5:30 pm AEST

BYD Automotive Australia’s national retail partner is Eagers Automotive Limited, the largest automotive retail network in Australia. BYD vehicles are sold and serviced through BYD Experience Centres and authorised BYD service centres located across the country.

Warranty Claims & Coverage Overview

Warranty claims for BYD vehicles in Australia must be submitted through an authorised BYD dealer or service centre — BYD Australia does not process warranty claims directly with private owners. The following summary is based on the BYD Warranty and Service Handbook 2026; always refer to the official owner’s manual and confirm with BYD Automotive Australia for the terms applicable to your specific vehicle.

Warranty TypeCoverage Period
New Vehicle Warranty6 years or 150,000 km (whichever comes first)
Power Battery & Drive Unit8 years or 160,000 km (min. 70% battery capacity retention)
Genuine Spare Parts (owner-purchased, dealer-installed)12 months from purchase date
Paint Application Defects1 year
12 V Lead Acid Starting Battery12 months or 20,000 km (whichever comes first)
AC Charging & Discharge Connection Device12 months

The new vehicle warranty period starts on the date of first registration (in Western Australia, from the date of delivery). Tyres are not covered by the BYD vehicle warranty; tyre manufacturer warranties apply separately.

Items not covered include normal wear and tear, regular maintenance consumables, work performed by anyone other than an authorised BYD service centre, failure to follow correct charging procedures, odometer tampering, accident damage, flood or water ingress from deep-water wading, use beyond manufacturer-specified loading or towing limits, and any unauthorised modifications or third-party conversions. Subject to manufacturer specifications, corrosion is covered only where it results from a defect in factory materials or workmanship. Full exclusions are listed in handbook section 1.4; consult an authorised BYD dealer for clarification.

The official BYD Australia service and warranty page is: https://bydautomotive.com.au/service-and-warranty.

Roadside Assistance

The roadside assistance number listed on the BYD Australia contact page is 1800 293 288. The facts available for this guide do not include full details of roadside assistance coverage, geographic scope, or hours of operation. Owners should confirm the scope of cover, applicable terms, and the correct contact number directly with BYD Automotive Australia before relying on this service. Confirm with BYD Automotive Australia whether roadside assistance is included with the new vehicle warranty or as a separate arrangement.

Authorised Dealer & Service Network

BYD vehicles in Australia are sold and serviced through BYD Experience Centres and authorised BYD service centres. The dealer network spans Australian states and territories. To find a dealer or service centre near you, use the official locator at bydautomotive.com.au/find-us, which allows filtering by Experience Centres and Service Centres.

This guide does not list individual dealership addresses, suburbs, or phone numbers, as the sources used do not provide a verified national list. Always use the official find-us page or call the national hotline on 1800 888 293 to locate your nearest authorised BYD dealer.

Some BYD model names are not part of the lineup this guide covers; availability and details for any models not listed must be confirmed with an authorised BYD dealer or on the official BYD Australia website.

What to Prepare Before Contacting BYD

Having the right information ready before calling or emailing BYD Australia will help resolve enquiries efficiently. Prepare the following before making contact:

  • VIN (Vehicle Identification Number) — found on the compliance plate, dashboard, or in the vehicle registration papers.
  • Current odometer reading — in kilometres.
  • Description of the issue or enquiry — including when symptoms first appeared, any warning lights displayed, and relevant driving conditions.
  • Purchase date and dealer details — useful for warranty and service history queries.
  • Proof of service history — if the enquiry relates to a warranty claim, service records from an authorised BYD service centre support the claim.

For any work involving the high-voltage system, brakes, steering, airbags, ADAS calibration, or charging hardware, do not attempt self-repair — these must be performed by an authorised BYD dealer or qualified technician. High-voltage components in electric and hybrid vehicles must not be accessed or modified by owners under any circumstances; always refer to an authorised BYD dealer or qualified technician for any such work.

Battery Care & Servicing Reminders

BYD electric models in Australia are built on the BYD e-Platform 3.0 architecture. Hybrid models use the DM-i (super fuel economy priority) or DMO (super off-road and utility priority) systems. Routine servicing and battery care are essential to maintaining warranty coverage; refer to the official owner’s manual for the schedule and procedures applicable to your model.

Scheduled service intervals are due at 20,000 km / 12 months, 40,000 km / 24 months, 60,000 km / 36 months, 80,000 km / 48 months, 100,000 km / 60 months, and 120,000 km / 72 months (whichever comes first), for both EV and DM powertrains. Under severe operating conditions, intervals may need to be shortened — confirm with BYD Automotive Australia or an authorised BYD dealer.

The BYD Warranty and Service Handbook recommends keeping the power battery at 40%–60% state of charge when the vehicle will be unused for more than 7 days. If unused for more than 3 months, fully charge then discharge back to 40%–60% every 3 months. Recharge promptly if the state of charge drops to 0%, as damage from failure to do so is not covered under warranty. In temperatures below 10 degrees Celsius, charge the battery right after use. These guidelines are subject to manufacturer specifications; always refer to the official owner’s manual for full battery care instructions.

Frequently Asked Questions

How do I contact BYD Australia customer support?

Call the national Customer Care Centre on 1800 888 293, available Monday to Friday, 9:30 am to 5:30 pm AEST. For service enquiries, email bydservice.au@byd.com; for general business enquiries, email info.au@byd.com. Details should be confirmed with BYD Automotive Australia, as hours and contact methods may be updated.

Where is BYD Australia headquartered?

BYD Automotive Australia (operating through EVDirect Pty Ltd) is headquartered in Sydney, NSW. The national retail partner is Eagers Automotive Limited.

How do I make a warranty claim for my BYD vehicle?

Warranty claims must be lodged through an authorised BYD dealer or service centre — consult an authorised BYD dealer as the first point of contact for any warranty matter. Have your VIN, odometer reading, and a description of the issue ready before visiting or calling.

Does BYD Australia offer roadside assistance?

A roadside assistance number (1800 293 288) is listed on the BYD Australia contact page. However, the scope of cover and full terms are not detailed in the sources available for this guide; confirm cover details and the correct number with BYD Automotive Australia before you need to use the service.

Are tyres covered under the BYD warranty?

No — tyres are explicitly excluded from the BYD vehicle warranty. Applicable warranties for tyres are provided by the individual tyre manufacturers.

What BYD models are available in Australia?

This guide covers a range of BYD electric and hybrid models available through the authorised dealer network, including the BYD ATTO 3, BYD DOLPHIN, BYD SEAL, BYD SEALION 6, BYD SEALION 7, and BYD SHARK 6. Details for any other models must be confirmed with an authorised BYD dealer or via the official BYD Australia website.

See Also

Sources

Disclaimer: This guide is for informational purposes only. Official specifications, recall details, and warranty terms are determined by BYD Automotive Australia (EVDirect). Always consult an authorized dealer or official owner’s manual.