BYD Australia: Dealers, Experience Centres, Prices, Warranty & Contacts

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This page is an independent, unofficial guide to BYD vehicles sold in Australia. It covers the distributor and retail network, technology platforms, the six models included in this guide, warranty headline terms, and servicing intervals. All specifications, trim names, and prices reflect a compiled dataset as at October 2026. BYD Automotive Australia may update variants, pricing, or availability at any time, so every figure and detail must be confirmed with an authorised BYD dealer or on the official BYD Australia website.

This guide does not represent BYD Automotive Australia or EVDirect Pty Ltd. For binding warranty terms, refer to the official owner’s manual or visit the official service and warranty page at https://bydautomotive.com.au/service-and-warranty. Always consult an authorised BYD dealer for vehicle-specific questions.

Distribution & Retail Network
Dealer & Service Locations
Technology Architecture
Models Covered by This Guide
Warranty Overview
Servicing Intervals
Models Not in This Guide
Frequently Asked Questions
See Also
Sources

Distribution & Retail Network

BYD vehicles in Australia are distributed by BYD Automotive Australia Pty Ltd, operating under the EVDirect Pty Ltd corporate structure, with headquarters in Sydney, NSW. The national retail partner is Eagers Automotive Limited, the largest automotive retail network in Australia. This arrangement means that BYD Australia is backed by an established dealer infrastructure capable of supporting sales, finance, and after-sales service across the country.

For general business enquiries, BYD Australia can be contacted by email at info.au@byd.com. Service-related enquiries can be directed to bydservice.au@byd.com. The Customer Care Centre operates Monday to Friday, 9:30 am to 5:30 pm AEST, on 1800 888 293. Confirm with BYD Automotive Australia for any changes to contact hours or channels.

Dealer & Service Locations

BYD vehicles are sold and serviced through BYD Experience Centres and authorised BYD service centres. The network covers Australian states and territories; for the current list of locations, use the official dealer locator at https://bydautomotive.com.au/find-us, which filters by Experience Centres and Service Centres. This guide does not list specific dealership addresses or phone numbers, as these details are subject to change. Always use the official find-us page or contact BYD Australia directly to locate your nearest authorised BYD dealer.

Roadside assistance for BYD owners is available by phone on 1800 293 288. For after-hours support or specific coverage conditions, confirm with BYD Automotive Australia or refer to the official owner’s manual.

Technology Architecture

BYD’s Australian vehicle range spans two powertrain families, each built on a distinct technology platform.

Pure Electric (BEV) Platform

BYD’s battery-electric models are built on the e-Platform 3.0 and e-Platform 3.0 Evo. These platforms incorporate Cell-to-Body (CTB) battery integration, in which the battery structure forms part of the vehicle’s body, and an 8-in-1 electric powertrain (BYD’s marketing description). The Blade Battery — BYD’s lithium iron phosphate cell design — is a key component of this architecture. The Blade Battery is described by BYD as offering improved structural safety and thermal performance compared with conventional cell formats, subject to manufacturer specifications.

Super Hybrid (PHEV) Platforms

Plug-in hybrid BYD models are built on one of two platforms: DM-i, which prioritises fuel economy, or DMO, which is oriented towards off-road and utility performance. Both platforms combine an internal combustion engine with an electric drive system and a rechargeable battery. For technical detail on how these systems operate in specific models, refer to the official owner’s manual or consult an authorised BYD dealer.

No LPG, CNG, autogas, or diesel powertrains are offered or described by BYD Automotive Australia. The warranty handbook explicitly excludes damage from unauthorised modifications and third-party conversions.

Models Covered by This Guide

This guide covers the following six BYD models sold in Australia. Select a model to read its dedicated page.

Model	Body Style	Powertrain Type
BYD ATTO 3	Compact SUV	Electric
BYD DOLPHIN	Hatchback	Electric
BYD SEAL	Premium Sedan	Electric
BYD SEALION 6	Mid-Size SUV	Hybrid
BYD SEALION 7	Mid-Size SUV	Electric
BYD SHARK 6	Dual-Cab Ute	Hybrid

Warranty Overview

BYD vehicles sold in Australia are covered under the BYD Warranty and Service Handbook 2026. The headline terms, subject to manufacturer specifications, are as follows:

New Vehicle Warranty: 6 years or 150,000 km, whichever occurs first. The period begins on the date of first registration (in Western Australia, from the date of delivery).
Power Battery and Drive Unit (drive motor and drive motor controller): 8 years or 160,000 km, whichever occurs first, with a guaranteed minimum of 70% battery capacity retention.
Genuine Spare Parts (imported by BYD Australia, purchased by the owner, and installed by an authorised BYD retailer): 12 months from the date of purchase.
Paint Application Defects: 1 year.
12V Lead-Acid Starting Battery: 12 months or 20,000 km, whichever occurs first.
Emergency Charging and Discharging Device (AC charging connection device and discharge connection device): 12 months.
Tyres: Not covered by the BYD warranty — tyre manufacturers’ own warranties apply.

The warranty does not cover normal wear and tear, regular maintenance items, work carried out by anyone other than an authorised BYD service centre, failure to follow correct charging procedures, accident or flood damage, racing or competitive use, loading or towing beyond manufacturer specifications, use of non-genuine or non-recommended parts that cause damage, or unauthorised software or hardware modifications. For the full list of exclusions, refer to the official owner’s manual or visit https://bydautomotive.com.au/service-and-warranty.

The handbook includes battery care guidance: when a vehicle will be unused for more than 7 days, keep the power battery at 40–60% state of charge. If the vehicle will be unused for more than 3 months, fully charge then discharge back to 40–60% every 3 months. Recharge promptly if the state of charge drops to 0%, as failure to do so is not covered by warranty. A full charge from below 10% via AC charging every three to six months is recommended to aid range estimation. In temperatures below 10 degrees Celsius, charge the vehicle right after use.

Servicing Intervals

For both electric (EV series) and plug-in hybrid (DM series) BYD models, scheduled services are due at:

20,000 km / 12 months
40,000 km / 24 months
60,000 km / 36 months
80,000 km / 48 months
100,000 km / 60 months
120,000 km / 72 months

Whichever milestone — distance or time — occurs first triggers the service. Under severe operating conditions, intervals may need to be shortened; the specific items inspected or replaced at each visit are listed in the official owner’s manual.

For DM (plug-in hybrid) vehicles, an initial run-in service is also due at six months or 3,500 km of HEV trip operation, whichever comes first. All servicing must be carried out by an authorised BYD dealer or authorised BYD service centre to maintain warranty coverage. Capped-price servicing details are not published in the sources used for this guide; confirm with BYD Automotive Australia for current pricing.

Models Not in This Guide

Several BYD models — including the Atto 1, Atto 2, Seal 6, Sealion 5, Sealion 8, and Denza D9 — are not part of the six-model lineup this guide covers. The sources used for this guide do not include specifications, pricing, or availability dates for these vehicles. Availability and details must be confirmed with an authorised BYD dealer or on the official BYD Australia website.

Frequently Asked Questions

Who distributes and sells BYD vehicles in Australia?

BYD vehicles in Australia are distributed by BYD Automotive Australia Pty Ltd (operating as EVDirect Pty Ltd), with Eagers Automotive Limited as the national retail partner. Vehicles are sold and serviced through BYD Experience Centres and authorised BYD service centres across Australian states and territories.

What warranty does BYD offer in Australia?

The standard new vehicle warranty is 6 years or 150,000 km. The power battery and drive unit are covered for 8 years or 160,000 km, with a minimum 70% battery capacity retention guarantee. Full terms are subject to manufacturer specifications — refer to the official owner’s manual or the BYD Australia warranty page for complete conditions.

What technology platforms do BYD vehicles use?

Battery-electric BYD models are built on e-Platform 3.0 or e-Platform 3.0 Evo, incorporating Cell-to-Body battery integration and the Blade Battery. Plug-in hybrid models use either the DM-i platform (fuel economy focus) or the DMO platform (off-road and utility focus). For model-specific platform details, consult an authorised BYD dealer or refer to the official owner’s manual.

How do I find a BYD dealer or service centre in Australia?

Use the official dealer locator at https://bydautomotive.com.au/find-us to find BYD Experience Centres and service centres by location. For further assistance, the Customer Care Centre can be reached on 1800 888 293, Monday to Friday, 9:30 am to 5:30 pm AEST.

How often does a BYD vehicle need to be serviced?

Scheduled service intervals for both EV and DM models are every 20,000 km or 12 months, whichever comes first, continuing through to 120,000 km / 72 months. DM plug-in hybrid models also require an initial run-in service at six months or 3,500 km of HEV operation. All servicing should be carried out by an authorised BYD dealer to maintain warranty coverage.

Can a BYD vehicle be converted to run on LPG or another fuel?

No. BYD Automotive Australia describes only electric and plug-in hybrid vehicles. No LPG, CNG, or autogas conversion is offered, and the warranty handbook excludes damage arising from unauthorised modifications and third-party conversions.

Sources

Disclaimer: This guide is for informational purposes only. Official specifications, recall details, and warranty terms are determined by BYD Automotive Australia (EVDirect). Always consult an authorized dealer or official owner’s manual.

BYD in Australia: Brand Overview & Technology

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