This page is an independent, unofficial guide to BYD’s dealership and Experience Centre network in Australia. It covers how to locate an authorised retailer, what to expect from a visit, test drive arrangements, and the servicing and warranty framework available at authorised centres. All details on this page are drawn from a compiled dataset (October 2026) and must be treated as a starting point only — trim names, specifications, and operational details may change. Confirm all current information with an authorised BYD dealer or via the official BYD Australia website at bydautomotive.com.au.
This guide does not list individual dealership street addresses or phone numbers, as these details are subject to change and are best verified through official channels. Readers are encouraged to consult an authorised BYD dealer directly for location-specific enquiries, pricing, and availability.
Contents
- The BYD Network in Australia
- Finding a Dealer or Experience Centre
- What to Expect at a BYD Experience Centre
- Arranging a Test Drive
- Servicing at Authorised Centres
- Warranty Overview
- Models Available in Australia
- Frequently Asked Questions
- See Also
- Sources
The BYD Network in Australia
BYD vehicles in Australia are sold and serviced through a national network of BYD Experience Centres and authorised BYD service centres. The corporate entity operating in Australia is BYD Automotive Australia Pty Ltd, trading through EVDirect Pty Ltd, with headquarters in Sydney, NSW. The national retail partner is Eagers Automotive Limited, which operates BYD Experience Centres across the country.
BYD Experience Centres and authorised service centres are present across Australian states and territories. The network is growing, and the official locator tool — available at bydautomotive.com.au/find-us — provides up-to-date locations filtered by Experience Centres and Service Centres. Because individual outlet details are subject to change, this guide does not name specific suburbs, street addresses, or local phone numbers. Confirm with BYD Automotive Australia or use the find-us locator for the most current details.
Finding a Dealer or Experience Centre
The official dealer locator at bydautomotive.com.au/find-us loads locations dynamically and allows filtering between Experience Centres and Service Centres. This is the recommended first step when looking for BYD dealers in Australia, whether for a purchase enquiry, test drive, or service booking.
For general enquiries, the BYD Customer Care Centre can be reached by phone on 1800 888 293, Monday to Friday, 9:30 am to 5:30 pm AEST. For roadside assistance in Australia, the dedicated line is 1800 293 288. Email contacts are bydservice.au@byd.com for service matters and info.au@byd.com for general business enquiries. These contact details are sourced from bydautomotive.com.au/contact-us and should be confirmed with BYD Automotive Australia if contact needs are time-sensitive.
What to Expect at a BYD Experience Centre
BYD Experience Centres, operated in partnership with Eagers Automotive, are designed to provide a full retail experience for the BYD brand in Australia. Prospective buyers can speak with sales staff about the BYD models available in Australia, pricing, finance arrangements, and current delivery timelines — all subject to manufacturer specifications and availability at the time of enquiry.
When visiting, it is worth asking about:
- Current pricing and on-road costs for the model and trim of interest
- Availability of home charging equipment and installation options
- Trade-in valuations
- Finance and insurance options
- Delivery timeframes
- Extended service or care packages
All pricing and availability information should be confirmed with an authorised BYD dealer at the time of purchase, as details may differ between states and change without notice.
Arranging a Test Drive
Test drives of BYD models can be arranged through the nearest Experience Centre. The find-us locator at bydautomotive.com.au/find-us identifies the closest outlet, and a test drive can be requested online, by phone, or in person. Models available for test drives will vary by location and may be subject to availability; consult an authorised BYD dealer to confirm which vehicles are on hand for demonstration.
During a test drive it is advisable to assess the vehicle’s behaviour on local roads and raise any questions about the chosen model’s features directly with dealership staff. Any queries about vehicle capabilities, powertrain characteristics, or equipment should be directed to staff at the Experience Centre rather than assumed from online sources. For detailed feature information, refer to the official owner’s manual for the relevant model.
Servicing at Authorised Centres
All servicing of BYD vehicles must be carried out at an authorised BYD service centre to maintain the validity of the new vehicle warranty. Work carried out by anyone other than an authorised BYD Service Centre is listed as an exclusion in the warranty terms. For detailed service item lists, refer to the official owner’s manual or the BYD Warranty and Service Handbook 2026.
Scheduled services are due at the following intervals (whichever comes first):
| Service | Kilometre interval | Month interval |
|---|---|---|
| 1st | 20,000 km | 12 months |
| 2nd | 40,000 km | 24 months |
| 3rd | 60,000 km | 36 months |
| 4th | 80,000 km | 48 months |
| 5th | 100,000 km | 60 months |
| 6th | 120,000 km | 72 months |
These intervals apply to both BEV (pure electric) and DM (Dual Mode Super Hybrid) models. For DM vehicles, an additional initial run-in service applies at six months or 3,500 km of HEV trip — whichever comes first. Under severe operating conditions, intervals may need to be shortened; refer to the official owner’s manual for details on applicable conditions. Service item checklists vary by powertrain type; the BYD Warranty and Service Handbook 2026 and owner’s manual contain the full details for each model. Capped-price servicing costs are not published in publicly available sources — confirm pricing with an authorised BYD dealer before booking.
High-voltage systems, brakes, steering, airbags, ADAS calibration, and charging hardware must only be serviced by an authorised BYD dealer or qualified technician. Owners must not attempt to access or repair these systems independently.
Warranty Overview
BYD Automotive Australia provides the following warranty coverage for new BYD vehicles sold in Australia, sourced from the BYD Warranty and Service Handbook 2026 (details at bydautomotive.com.au/service-and-warranty):
| Coverage area | Period |
|---|---|
| New vehicle warranty | 6 years or 150,000 km |
| Power battery and drive unit | 8 years or 160,000 km (minimum 70% battery capacity retention) |
| Genuine spare parts (owner-supplied, installed by authorised retailer) | 12 months from date of purchase |
| Paint application defects | 1 year |
| 12V (lead acid) starting battery | 12 months or 20,000 km |
| AC charging and discharge connection device | 12 months |
The new vehicle warranty period begins on the date of first registration. In Western Australia, it begins from the date of delivery. Tyres are not covered by the BYD warranty; tyre manufacturers’ warranties apply separately.
Items not covered include normal wear and tear, regular maintenance items, failure to follow correct charging procedures, accident or flood damage, racing use, loading or towing beyond specifications, use of non-genuine or non-recommended parts causing damage, and unauthorised modifications or third-party conversions — including software modifications. Full exclusions are listed in the handbook; confirm with BYD Automotive Australia for complete warranty conditions. The official service and warranty page is bydautomotive.com.au/service-and-warranty.
Models Available in Australia
As of the October 2026 dataset, BYD Automotive Australia’s six-model lineup comprises:
| Model | Body style | Powertrain |
|---|---|---|
| BYD ATTO 3 | Compact SUV | Pure electric (BEV) |
| BYD DOLPHIN | Hatchback | Pure electric (BEV) |
| BYD SEAL | Premium sedan | Pure electric (BEV) |
| BYD SEALION 6 | Mid-size SUV | Hybrid (PHEV) |
| BYD SEALION 7 | Mid-size SUV | Pure electric (BEV) |
| BYD SHARK 6 | Dual-cab ute | Hybrid (PHEV) |
BEV models are built on BYD’s e-Platform 3.0 or e-Platform 3.0 Evo architecture. PHEV models use the DM-i (super fuel economy priority) or DMO (super off-road and utility priority) systems.
A number of additional BYD nameplates — including the Atto 1, Atto 2, Seal 6, Sealion 5, Sealion 8, and Denza D9 — are not part of the six-model Australian lineup covered in this guide. No specifications, pricing, or availability dates for these models are available from the sources used here. Availability and details for any of these vehicles must be confirmed with an authorised BYD dealer or via the official BYD Australia website.
Frequently Asked Questions
How can I find BYD dealers in Australia near me?
Use the official dealer locator at bydautomotive.com.au/find-us, which allows filtering by Experience Centres and Service Centres and loads locations dynamically. For phone support, the BYD Customer Care Centre is reachable on 1800 888 293, Monday to Friday, 9:30 am to 5:30 pm AEST.
Is BYD in Australia distributed by EVDirect or Eagers Automotive?
BYD Automotive Australia operates through EVDirect Pty Ltd as the corporate entity, with Eagers Automotive Limited as the national retail partner running Experience Centres across Australia. Both entities work together to deliver sales and service across the network.
What BYD models are currently available in Australia?
The current Australian lineup (October 2026 dataset) includes the ATTO 3, DOLPHIN, SEAL, SEALION 6, SEALION 7, and SHARK 6. Details on models outside this lineup — including variants such as the Sealion 5 or Sealion 8 — must be confirmed with an authorised BYD dealer or via the official BYD Australia website, as specifications and availability are not confirmed in the sources used here.
What warranty does BYD Australia offer?
New BYD vehicles come with a 6-year or 150,000 km new vehicle warranty, and the power battery and drive unit are covered for 8 years or 160,000 km with a guarantee of at least 70% battery capacity retention. Full warranty terms are available at bydautomotive.com.au/service-and-warranty and should be confirmed with BYD Automotive Australia before purchase.
Can I get roadside assistance through BYD Australia?
BYD roadside assistance in Australia is available by calling 1800 293 288. This number is listed on the official contact page at bydautomotive.com.au/contact-us. For details on what the roadside assistance service covers, consult an authorised BYD dealer or refer to the official owner’s manual.
How often do BYD vehicles need to be serviced?
Scheduled services are due at every 20,000 km or 12 months (whichever comes first), continuing at 20,000 km / 12-month increments up to 120,000 km / 72 months. DM-series (plug-in hybrid) vehicles also have an initial run-in service at six months or 3,500 km of HEV trip. Service details and any variations under severe conditions are set out in the owner’s manual — refer to the official owner’s manual for the full schedule.
See Also
- BYD in Australia
- Dealerships
- Contacts
- Models
- BYD ATTO 3
- BYD DOLPHIN
- BYD SEAL
- BYD SEALION 6
- BYD SEALION 7
- BYD SHARK 6
Sources
- https://bydautomotive.com.au
- https://bydautomotive.com.au/find-us
- https://bydautomotive.com.au/contact-us
- https://bydautomotive.com.au/service-and-warranty
Disclaimer: This guide is for informational purposes only. Official specifications, recall details, and warranty terms are determined by BYD Automotive Australia (EVDirect). Always consult an authorized dealer or official owner’s manual.